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Product Description
Capacity: 12 cups, 24 hour clock/timer, brew pause, programmable shut off, gold tone filter, heavy, die-cast aluminum.
Pros
- Brew pause
- 24 Hour clock/timer
- Programmable shut off
- Gold tone filter
- 12-Cup capacity
User Opinions
D M Pax
In a Nut Shell - Has12 cups capacity, 24 hour clock/timer, brew pause, programmable shut off, gold tone filter, heavy, and die-cast aluminum.Comment - Even tho I have a pretty collection of coffee makers, I wanted to try 'something different', so I opted for Sensio's Bella Professional line.READ the latest Update below.* The Good - 1. Brews an Excellent pot of your favorite Java (kirkland's colombian supreme). 2. Brewing Time initially was Very Good compared to others, I have used before like the all-time favorite Krups line. It's a Top Loader for both your Java and H2O and has the much sought after Radial Spray Head, which ensures an even coffee extraction. I strongly recommend using Filtered H2O for all of your Brewing needs and using Reverse osmosis seems to be the best Option in "Hard-Waters" country, like here. 3. 1 year later, it's still working but the Tropics cause much deterioration and is taking it's toll.* The Bad - 1. Expensive: Over 100 hundred Bucks + S/H Charges add up quickly. 2. Clock is very SMALL, totally worthless, as it does not have any Numerical Characters, like a regular clock, just 'subdued' lines, nice Blue glow though. A much larger Round or rectangular 'clock & Coffee Function' window would have greatly improve it. 3. Using the Decanter to fill a Cup, results in Dripping coffee all over the counter, unless you Hold the decanter at a Perfect 20 to 25 degree Angle & Axis, which is difficult when it's Full. This is mostly due to the way that the decanter's Flip-top is finished-cut at an angle. They should have looked at a mr coffee, Cuisinart or Krups. 4. The Pause n' Serve function is limited to 2 Quick cups only, otherwise, it will start to 'overflow' at the filter/basket, which can be a mess! 5. The Heating Decanter area gets grungy quickly from the spilled coffee and needs constant cleaning, as opposed to the Krups. 6. The Front Face Stainless has developed a 'smudged' appearance, not the Highly Polished finish that I expected, while this in itself does not affect the Function, aesthetics are an important factor, for me. 7. It's sold and labeled as a 'Professional' coffeemaker, which it isn't and it's definitely NOT 'bella (beautiful) either!* Update - June 2010 - I have downgraded this coffee maker to barely 1 Star. Here's why, the Decanter Warming plate has now degenerated to a Rusted, Crackled, Paint-less, Ugly Mess!It also started to SLOW DOWN in it's percolating phase to the point where I have just replaced with a new mr coffee maker.I expected more out of a 100+ dollar coffee maker.
Graphics Gal
This is the first time I have ever written a review about any small appliance purchased online. I am a long-time gourmet coffee nut, and have purchased many high-end coffeemaker brands over the years, including Krups, Braun, DeLonghi, and others. They all made great coffee and lasted a very long time. I purchased this Sensio 90017 Bella 'Professional' Coffeemaker in mid-2010 to replace a Krups that finally died after years of great service.I suppose I was seduced by the great looks and supposed high-end features. But after this 'professional' coffeemaker broke down completely 7 months later, I contacted the Sensio 'Customer Service' department, located in Montreal, Canada. My unit simply would not brew at all, it just beeped continually. Be forewarned upfront that there is no service department anywhere to ship the coffeemaker to for repairs, so you are out of luck if it breaks down. And Sensio refuses to replace their coffeemakers should they break down during the one-year warranty period. This was very surprising.I was also shocked to learn that the stated one-year warranty on this expensive coffee maker was not honored. Consumers beware: the company 'pro-rates' your warranty and will not repair or replace your coffeemaker if it dies within one year. Instead, they will refund you the pro-rated value left on the unit. For example, if you paid $100 for this coffeemaker and it broke down in 9 months time, you would receive 3 months (out of 12 months total warranty time) worth of the original value. Which equates to 25 percent, or $25 money back. I have never heard of such a policy in my life.When I asked if I could have it repaired or replaced, they refused, as did the manager I spoke with. And here is what you have to do to get your pro-rated money amount back: cut the cord off the coffeemaker, type up a letter, attach a copy of your sales receipt, and SHIP IT ALL TO CANADA AT YOUR OWN EXPENSE!! Needless to say, for those of us who live in the USA it is not cheap to ship a package to Montreal. Do you think it is worth it for me to receive about $30 back when it costs a lot to ship the package and go through all this hassle?Not only were the customer 'service' representatives very rude, it was obvious they did not care about their products or how consumers feel. I tried my best to get them to be reasonable, but they really don't seem to care about honoring the warranty. I was told there is absolutely nowhere to get the unit repaired, and that they no longer replace defective ones. Absurd.While the unit worked, it made great coffee. And I would concur with other reviewers on the uselessness of the clock (it only illuminates while brewing and you can't make out the time). The other major annoyance for me was that the lid could not be removed from the glass carafe, making placing it in the dishwasher impossible. So much for the claim that the parts were dishwasher safe. And the carafe drips when pouring water into the unit or brewed coffee out into a cup.If you want a coffeemaker at this price to last at least one year, and to buy from a company that actually cares about service, the warranty, and customers, then avoid Sensio at all costs. Also beware that this same model is now being sold under other brand names, such as the Food Network and a few famous chefs. You will recognize it by the looks and round blue clock with the nearly invisible hands. Sorry to have to complain, which I despise, but this company really does not care about its products.Thankfully Amazon listened and refunded me my money. I was told they would contact Sensio about their warranty policy. Anyone have a recommendation on a sub-$100 coffeemaker that makes great tasting coffee and lasts?
Michael Accorsi
Thought after our wedding to get some of the most expensive appliances for our kitchen as we are just starting out. The coffee machine power quit after 12 months. I took it apart, have to literally damage the stainless face to access the switch. I heard they have a terrible warranty, so I thought try myself. No good. Into the landfill it goes. We had a junky coffee machine with an actual clock before and it was indestructable. What the hell? Pretty disappointed and out $120.
Tags: Sensio Bella Professional
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